Verdict: N/A Evidence: src/lib/crm-engine.ts: scoreAndPersistHealth() computes a composite health score from engagement events, payment history, NPS, and support tickets. src/lib/routers/crm.ts: listHealthScores, getHealthScore, refreshHealthScore, getHealthSummary, submitNpsResponse, listNpsResponses, getNpsSummary, trackEngagement, listEngagementEvents, listOutreachLog — all executing real DB queries against crm-schema tables. src/db/crm-schema.ts: customerHealthScores, customerNpsResponses, customerEngagementEvents, proactiveOutreachLog exist with all required columns. src/components/crm/crm-health-dashboard.tsx: Reads from 5 tRPC queries, renders tier breakdown, component scores, signal detail dialog, and outreach log. File: N/A Recommendation: No action required.