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FeaturesagentOS Direct DebitUpdated March 20, 2026

Alert Threshold Configuration UI — v1.0.78

Alert Threshold Configuration UI

Introduced in: v1.0.78

The Direct Debit collection service raises alerts when suspicious or unusual activity is detected. From v1.0.78, each organisation can configure the thresholds that trigger those alerts — and the email addresses that receive them — directly from the dashboard.

Accessing the Settings

Navigate to:

/dashboard/settings/alerts

You must be authenticated and have appropriate permissions for your organisation.

Configurable Thresholds

Mandate Creation Rate Limit (per hour)

Sets the maximum number of new DD mandates that can be created within a rolling one-hour window before an alert is triggered. Use this to catch unusual spikes in mandate activity that may indicate automated abuse or fraud.

Daily Collection Amount Limit (£)

Sets the maximum total value of collections (in GBP) that can be processed in a single day. If total daily collections exceed this figure, an alert is raised.

Weekly Collection Amount Limit (£)

Sets the maximum total value of collections (in GBP) processed in a rolling week. Provides a higher-level volume control alongside the daily limit.

Clawback Reserve Minimum (£)

Sets the minimum GBP balance that must be maintained in the Griffin DD holding account's clawback reserve. If the reserve drops below this threshold, an alert is raised and fund forwarding may be withheld until the reserve is replenished.

Risk Factor (%)

A percentage multiplier applied when calculating the required clawback reserve size. A higher risk factor results in a larger required reserve, providing more protection against clawback exposure.

Alert Recipient Email Addresses

You can specify one or more email addresses that will receive alert notifications. Recipients can be added and removed at any time from the same settings page. All configured recipients will be notified when any threshold is breached.

Saving Changes

Changes are saved via tRPC when you submit the form. Updates take effect immediately on the next threshold evaluation — there is no need to restart any services or wait for a deployment.

Multi-Tenancy

All threshold settings and recipient lists are scoped to your organisation. Each organisation maintains its own independent configuration; changes made by one organisation do not affect any other.

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