Mission Gap: Owner Communication & Noticeboard

Status: 🔴 Unbuilt
Severity: High
Identified in: v1.0.17
Category: Core Functionality

Overview

The Owner Communication & Noticeboard feature is a critical missing capability in the platform. As of v1.0.17, there is no way to send development-wide notices to unit owners via email or the owner portal. This page documents the gap, its impact, and the planned scope of the feature when it is built.

What is Currently Missing

1. Broadcast Messaging to Unit Owners

There is no mechanism to compose or send a notice to all owners in a development. Common notices that must be sent in Irish block management include:

AGM and EGM scheduling
Emergency service interruptions (water, electricity, lift outages)
Planned maintenance and access restrictions
Service charge demands and reminders
General management circulars

None of these can currently be delivered via the platform.

2. Owner-Facing Noticeboard / Portal

The owner portal has no noticeboard section. Owners have no in-portal destination to view current or historical notices from their management agent.

3. Owner-Facing Email Templates

The email template library is scoped entirely to internal agent and team-member notifications. There are no templates for:

AGM / EGM notice
Works or planned maintenance notice
Service interruption alert
General owner circular

4. Notification System Scope

The existing in-app notification system serves agents and team members only. There is no owner-facing notification or alert delivery channel.

Impact

Affected Party	Impact
Management Agents	Cannot meet OMC communication obligations through the platform; must use external tools
Unit Owners	Receive no platform-originated communications; unaware of AGMs, maintenance, or urgent notices
OMC Compliance	AGM notice obligations under the Multi-Unit Developments Act 2011 cannot be fulfilled via the platform
Audit Trail	No record of owner communications exists within the system

Planned Feature Scope

The following capabilities are required to fully close this gap. None of these are implemented yet.

Broadcast Notices

Compose a notice with subject, body (rich text), and attachments
Send to all unit owners in a development, or target a specific block/staircase
Delivery via email and owner portal simultaneously
Schedule notices for future delivery

Owner Portal Noticeboard

Dedicated noticeboard section visible to authenticated owners
Notices displayed in reverse-chronological order
Unread indicator per notice
Historical archive of all past notices

Email Templates for Owners

AGM Notice — formal meeting notice compliant with MUD Act 2011 requirements
EGM Notice — extraordinary general meeting notice
Works Notice — planned maintenance or contractor access
Service Interruption — urgent, time-sensitive service alerts
General Circular — free-form management communication

Delivery & Audit

Per-notice delivery report (sent, bounced, opened)
Full audit log of all owner communications stored against the development record
Resend capability for bounced or undelivered notices

Related Legislation

Multi-Unit Developments Act 2011 — imposes obligations on OMCs to give adequate notice of AGMs and EGMs to unit owners
GDPR / Data Protection Act 2018 — owner contact data used for communication must be managed lawfully; opt-out and consent records required

Notes for Developers

The existing notification system (/notifications) must be extended or a parallel owner-communication service created — the current system is not architected for external (owner-facing) delivery
Owner email addresses are held in the unit owner record and must be the source list for broadcast sends
Bounced email handling will require webhook integration with the transactional email provider
The noticeboard must respect development-level data isolation (owners in Development A must not see notices for Development B)

This page will be updated when implementation begins and again upon feature release.