Platform Update: Super-Admin Oversight Panel for Direct Debit
Platform Update: Super-Admin Oversight Panel for Direct Debit
Release v1.0.86
We've shipped a significant extension to the platform admin dashboard, giving super-admins a proper control tower for the Direct Debit service. Here's what's new.
The Problem
As the number of organisations using the DD service grows, platform operators need a way to monitor the health of the entire system — not just one org at a time. Before this release, diagnosing a processing issue meant either logging in as a specific org or going directly to infrastructure tooling. There was no single place to see the full picture.
What's New
One view across all orgs
The updated /dashboard/admin page now shows every organisation on the platform with their reserve status and alert counts in one table. If an org's clawback reserve is at risk or they have unacknowledged alerts piling up, it's immediately visible.
Find any mandate, anywhere
Cross-org mandate search means super-admins can locate and inspect any mandate on the platform without knowing which org it belongs to. This is particularly useful for fraud investigations or cross-tenant pattern detection.
DD job health at a glance
The panel surfaces live health status for the Inngest background jobs that run the DD batch pipeline — collections, sweeps, and related scheduled work. Stalled or failed jobs now show up directly in the admin UI, not buried in a separate monitoring tool.
Manual triggers for debugging
Super-admins can now manually kick off a collection run or a fund sweep from the admin panel. This is strictly a debug capability — useful for unblocking a stuck pipeline or verifying the end-to-end flow without waiting for the next scheduled run.
Platform-wide clawback visibility
A cross-org clawback rate view gives operators early warning of orgs with elevated clawback activity, before it becomes a reserve problem.
Access
All of these features are restricted to role=admin users — platform super-admins only. They are never exposed to org-level users or visible in org dashboards. The gate is enforced server-side.
Full details are in the Super-Admin Platform Oversight Panel feature doc and the Changelog.