Take Control of Your Alert Thresholds

Release v1.0.78 introduces a self-service UI for configuring the alert thresholds and notification recipients that govern your organisation's Direct Debit monitoring.

What This Means For You

The Direct Debit service continuously monitors collection activity and raises alerts when something looks unusual — a spike in mandate creation, an unexpectedly large collection amount, or a clawback reserve running low. Previously, these thresholds were configuration values set at deployment time. Now, each organisation can tune them from the dashboard at any time.

What You Can Configure

Head to Settings → Alerts (/dashboard/settings/alerts) to find the new form:

• Mandate creation rate limit (per hour) — how many new mandates per hour is considered normal for your operation
• Daily collection amount limit (£) — the maximum you'd expect to collect in a single day
• Weekly collection amount limit (£) — the maximum across a rolling seven-day window
• Clawback reserve minimum (£) — the floor balance for your clawback reserve
• Risk factor (%) — how conservatively the required reserve size is calculated

You can also manage the email addresses that receive alert notifications — add new recipients or remove ones that are no longer relevant.

Instant Effect

Save the form and your changes are live immediately. The next time the threshold evaluation runs, it will use your updated values — no support ticket, no redeployment, no waiting.

Getting Started

1. Navigate to /dashboard/settings/alerts
2. Review the default threshold values pre-populated for your organisation
3. Adjust any values to match your expected operational profile
4. Add the email addresses that should receive alerts
5. Click Save — changes take effect on the next evaluation cycle

Tip: If you're unsure where to start, set conservative (lower) thresholds initially and adjust upward once you have a baseline sense of your normal collection volumes.