Smarter Work Queue Defaults — Less Clicking, More Doing

Release: v0.1.367 · UI/UX Usability

We've updated the Work Queue on the agent dashboard to surface the information you need without asking you to choose it first.

The Problem We Solved

The Work Queue showed a two-tab filter — Today and This Week — at the top of the page. On every visit, agents had to make a conscious choice: pick a tab, watch it animate in, and lose sight of the count for the other tab in the process.

Three specific pain points drove this change:

1. New users defaulted to "Today" — a narrow window that could hide important upcoming events and make the queue look quieter than it actually is.
2. Badge counts disappeared on tab switch — both counts were useful at a glance, but you could only see one at a time.
3. A 120 ms fade animation added perceptible latency on one of the highest-frequency interactions in the entire product.

What's Different Now

Default to the fuller picture

The Work Queue now opens on Next 7 Days by default. This gives every agent — especially those new to the platform — a complete view of what's on their plate immediately, without needing to know they should switch tabs.

If you had previously selected a tab and it was saved to your browser, that preference is still respected. Nothing is reset for existing users.

Clearer tab names

The tabs have been renamed to be more explicit about what they show:

• Due Today — tasks and events falling due on the current day
• Next 7 Days — everything due within the next seven days, including today

Always-visible summary chips

Both counts are now shown as persistent summary chips above the queue list, regardless of which tab is active. You can see at a glance how many items are due today and how many are coming up this week — no tab switching required.

┌─────────────────────────────────────────┐
│  ● Due Today  4      ● Next 7 Days  11  │  ← Always visible
├─────────────────────────────────────────┤
│  [ Due Today ]  [ Next 7 Days ]         │  ← Tab still available
│                                         │
│  ... queue items ...                    │
└─────────────────────────────────────────┘

No more transition animation

The 120 ms fade between tabs is gone. The view switches instantly, which matters when you're toggling back and forth during a busy check-in period.

Who This Affects

This change applies to all agents using the dashboard Work Queue. No configuration is needed and there are no breaking changes. The underlying data and filtering logic are unchanged — only the default selection, tab labels, count display, and transition behaviour have been updated.