Mission Gap: OMC Directors Have No Self-Service Portal — What This Means and What Comes Next
Mission Gap: OMC Directors Have No Self-Service Portal
Release: v1.0.13 | Severity: High | Category: Core Functionality
The Problem
OMC (Owners' Management Company) board directors occupy a legally significant role in Irish multi-unit residential developments. Under Irish property legislation — particularly the Multi-Unit Developments Act 2011 — directors of an OMC hold fiduciary responsibilities to the company and its members. They are entitled, and in many cases obligated, to have oversight of the company's finances, compliance obligations, and governance decisions.
As of v1.0.13, our platform records directors as data entities within the OMC hierarchy, but provides them with no way to log in, access, or review any of that information themselves.
What Is Missing
No Director Portal Route
The platform currently includes an owner-facing portal accessible at /portal/[token], which allows unit owners to view their account, service charge statements, and relevant notices via a secure tokenised link. No equivalent route exists for directors.
There is no:
/portal/director/[token]/board/[token]- Or any other authenticated or token-based route scoped to director access
No Director Authentication Flow
Directors cannot obtain a login, receive a magic link, or generate an access token that would allow them to authenticate against the platform in a director capacity. They are, in effect, invisible to the application layer.
No Board-Level Self-Service Views
Even if a director could authenticate, the following views — all of which are essential for board governance — do not exist in the application:
| View | Status |
|---|---|
| Meeting minutes browser | ❌ Not implemented |
| Annual and interim budget summaries | ❌ Not implemented |
| Compliance status dashboard | ❌ Not implemented |
| Resolutions register | ❌ Not implemented |
The Owner Portal Does Not Cover This Gap
A director who is also a unit owner can access the owner portal — but that portal surfaces only owner-relevant data (service charge accounts, notices, etc.). It does not present board-level or company-level information, and it is not appropriate to conflate these two roles.
Why This Matters
Governance and Legal Exposure
In Ireland, OMC directors have a duty to be informed. A platform that records directors but prevents them from independently verifying the company's financial position or compliance status does not adequately support that duty. Relying entirely on the managing agent to relay information introduces risk: errors, delays, and a lack of the independent oversight that good governance requires.
The Current Workaround Is Problematic
Without a Director Portal, agents face a difficult choice:
- Add directors as full agent team members — This grants inappropriate access to all OMC data managed by the agent, across all their clients. This is a security and data protection concern and conflicts with the scoped, per-OMC nature of a director's role.
- Share information manually — PDFs via email, verbal updates at meetings. This is fragile, not auditable, and does not serve directors who need on-demand access.
Neither workaround is acceptable for a platform built to Irish legislative standards.
What the Director Portal Will Provide
The planned Director Portal feature will close this gap. The intended scope includes:
Secure, Scoped Access
- A dedicated portal route for OMC directors, separate from the owner portal
- Tokenised or credential-based authentication scoped to a specific OMC
- Directors will only see data for the OMC(s) on whose board they serve
Board-Level Read-Only Views
- Meeting minutes — Browse and download approved minutes from AGMs and board meetings
- Budgets — View annual service charge budgets, interim accounts, and variance summaries
- Compliance status — See the current compliance position of the development (insurance, fire safety, lift certificates, etc.)
- Resolutions register — Review passed resolutions and their implementation status
Role-Aware Data Surfacing
- The platform will distinguish between a user's director role and any concurrent owner role
- A director who is also a unit owner will see clearly separated board and owner views
Integration with Existing Data
- The portal will draw on director records already captured in the OMC hierarchy
- No duplication of data entry will be required from agents
What You Should Do Now
If you are a managing agent using the platform today:
- Do not add directors as agent team members as a workaround — this is a security risk
- Continue to share meeting packs, budget reports, and compliance summaries manually until the Director Portal is available
- Ensure director contact details and role assignments are accurately recorded in the OMC hierarchy now, so that onboarding to the Director Portal is seamless when it ships
If you are an OMC director expecting portal access, we acknowledge this gap and are committed to resolving it as a high-priority item.
Status
This feature is identified and prioritised. It is not yet in development. Updates will be reflected in the changelog and this page as the feature progresses.
This post was published as part of the v1.0.13 mission gap identification process. We are committed to transparency about what the platform can and cannot do at each stage of development.