Superadmin: Platform-Wide DD Operations View

The /dashboard/admin page includes a dedicated Direct Debit operations panel for superadmins. This panel provides a real-time, aggregated view of DD health and activity across all organisations on the platform — enabling platform operations and support teams to monitor and investigate issues without needing to log in to individual org accounts.

Access: This feature is restricted to users with the system admin (superadmin) role.

DD Operations Panel

The panel is displayed on the existing admin dashboard at /dashboard/admin and shows the following metrics:

Platform-Wide Metrics

Metric	Description
Total Active Mandates	Aggregate count of all active DD mandates across all organisations
Total Collections In Flight	Number of collections currently progressing through the BACS cycle
Orgs with Reserve Health: Red	List of organisations whose clawback reserve has fallen to a critical (red) status
Failed Collections (Last 24h)	Count of collection failures recorded across the platform in the last 24 hours
Modulr API Health	Live connectivity and health status of the Modulr provider integration
Griffin API Health	Live connectivity and health status of the Griffin banking integration

Reserve Health Indicators

Reserve health is reported per organisation using a traffic-light status:

🟢 Green — Reserve is above the configured minimum threshold
🟡 Amber — Reserve is approaching the minimum threshold
🔴 Red — Reserve has dropped below the minimum threshold; the org will appear in the "Orgs with Reserve Health: Red" list

Threshold values are set per-organisation in their individual configuration.

Org Impersonation

The admin dashboard allows a superadmin to impersonate an organisation context for investigation purposes.

How It Works

From the DD operations panel, locate the organisation you wish to investigate
Select Impersonate Org to enter that organisation's context
The dashboard will render as if you are viewing the platform from within that org
You can review mandates, collections, reserve status, alerts, and other org-level data
Exit impersonation to return to the platform-wide superadmin view

Important Notes

Impersonation is read-only for support/investigation — it does not alter any org data
Impersonation sessions are scoped to the admin session and do not affect the org's own users
Org-level admins cannot impersonate other orgs; this capability is superadmin-only

Use Cases

Reserve monitoring — quickly identify any orgs at risk of being unable to forward funds due to low clawback reserves
Collection failure triage — spot platform-wide collection failures early and drill into the affected org via impersonation
Provider health monitoring — confirm Modulr and Griffin integrations are operational before and after BACS submission windows
Support investigations — investigate a specific org's DD state without requiring access to their credentials