Push Notification System
Push Notification System
The platform includes a unified push notification system that delivers real-time, context-aware alerts to members and coaches. Notifications span the full member lifecycle — from daily readiness check-ins to churn intervention — ensuring every stakeholder stays informed without needing to open the app.
Notification Types
Class Booking Confirmations
Sent immediately when a member successfully books a class.
- Includes: class name, coach, date, and start time.
- Delivery: instant, at point of booking.
- Recipients: the booking member.
Missed Session Alerts
Triggered when a member does not check in to a session they were registered for.
- Surfaces re-engagement messaging and links to the next available class.
- Helps coaches identify athletes who may need follow-up.
- Recipients: the member; optionally, the assigned coach.
Churn Intervention Prompts
Dispatched when the platform's churn-risk model determines a member is at elevated risk of lapsing.
- Personalised messaging based on the member's activity history and engagement patterns.
- Designed to prompt a return visit or a direct conversation with the gym.
- Recipients: the at-risk member.
- Triggered by: the AI churn-risk scoring pipeline.
Note for gym owners: Churn intervention notifications are generated automatically. You can review which members have been flagged via the Churn Risk dashboard.
Readiness Score Delivery
A daily push notification that delivers each member's AI-calculated readiness score.
- Sent at a consistent daily time (configured per gym or per member preference).
- Encourages members to consult their readiness data before choosing training intensity.
- Recipients: all members with a connected health data source or manual readiness entry.
Habit Streak Reminders
Keeps members engaged with their training consistency goals.
- Streak milestone alerts — notify members when they hit a new streak milestone (e.g. 7 days, 30 days).
- Streak-at-risk alerts — sent when a member has not logged activity and is at risk of breaking their current streak.
- Recipients: members with active habit tracking enabled.
Competition Scoring Updates
Real-time notifications during active competitions.
- Sent when a member's score or leaderboard position changes.
- Keeps competitors informed without requiring manual refreshes.
- Recipients: registered competition participants and their coaches.
AI Coach Proactive Insights
The AI coach can push unsolicited, context-aware insights directly to members.
- Examples include: recovery recommendations after a high-load week, programming adjustments based on readiness trends, and technique reminders before a key session.
- Insights are generated proactively — members do not need to initiate a conversation.
- Recipients: members with AI coaching enabled.
Notification Delivery
All push notifications are delivered via the platform's unified notification infrastructure. Device registration and permission management are handled automatically at member onboarding.
Prerequisites
- Members must grant push notification permissions on their device.
- Coaches must have the coaching app installed and permissions granted.
- AI coach insights require the AI coaching feature to be active for the member's subscription tier.
Stakeholder Summary
| Notification | Members | Coaches | Gym Owners |
|---|---|---|---|
| Class Booking Confirmation | ✅ | — | — |
| Missed Session Alert | ✅ | ✅ | — |
| Churn Intervention Prompt | ✅ | — | (dashboard) |
| Readiness Score Delivery | ✅ | — | — |
| Habit Streak Reminder | ✅ | — | — |
| Competition Scoring Update | ✅ | ✅ | — |
| AI Coach Proactive Insight | ✅ | — | — |