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FeaturesDepositClearUpdated March 15, 2026

Avg. Days to Release — SLA Benchmarking & Contextual Indicators

Avg. Days to Release — SLA Benchmarking & Contextual Indicators

Available from v0.1.360

Overview

The Avg. Days to Release KPI on the overview dashboard now provides compliance-aware context rather than a bare number. The metric is evaluated against the statutory 10-day recommended window set out in the Housing Act 2004, s.213, and coloured accordingly so landlords, agents, and property managers can act on what they see immediately.

How It Works

The 10-Day Benchmark

Under the Housing Act 2004, s.213, deposit funds should be released promptly once a tenancy ends. The platform uses 10 days as the recommended target window — the point at which delayed releases begin to create legal exposure.

Status Indicators

Avg. Days to ReleaseColourCopy shown
> 10 days🔴 Amber / Red"Above the 10-day recommended window"
≤ 10 days🟢 Green"Within recommended window"

This is driven by a new isAboveSLA flag returned in the KPI API response:

{
  "avgDaysToRelease": 12,
  "isAboveSLA": true
}

isAboveSLA is true when avgDaysToRelease > 10, and false otherwise.

Sparkline Trend

A sparkline is displayed alongside the metric to show whether average release time is improving (trending down) or worsening (trending up) over the selected period. This replaces the previous delta-only comparison against 30 days ago, giving a richer picture of directional performance.

Tooltip — Statutory Context

Hovering over the metric reveals a tooltip that explains the 10-day threshold and cites Housing Act 2004, s.213, so any team member can understand the compliance rationale without leaving the dashboard.

API Reference

KPI Response — isAboveSLA Field

The overview stats API response now includes:

FieldTypeDescription
avgDaysToReleasenumberRolling average number of days from tenancy end to deposit release.
isAboveSLAbooleantrue if avgDaysToRelease > 10; false if within the recommended window.

Consumers of the KPI endpoint should use isAboveSLA to drive UI treatment rather than recomputing the threshold client-side.

Compliance Note

The 10-day threshold is a recommended operational target surfaced by the platform to help users stay well within statutory obligations. It is not a hard legal deadline in isolation — always refer to the full text of the Housing Act 2004 and seek appropriate legal advice for your specific circumstances.

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