Negotiator Daily Work Queue Digest
Negotiator Daily Work Queue Digest
Every weekday at 08:30 UTC, the platform automatically sends a personalised work queue summary to each active negotiator in your organisation. This digest is designed to give negotiators an at-a-glance view of everything they need to act on that day — without requiring them to log in and manually triage their cases.
Who Receives It
The digest is sent to every org_member who meets both of the following criteria:
agentRoleis set tonegotiator- Account status is active
Inactive or deactivated accounts are automatically excluded.
What's Included
Each digest is individually scoped to the receiving negotiator. It covers items that are either assigned to or opened by that negotiator:
| Section | Description |
|---|---|
| Tenancies | Active tenancies the negotiator is responsible for |
| Negotiations | Open negotiation threads they are currently handling |
| Deduction Notifications | Pending tenant deduction notifications awaiting action |
| Signatures | Outstanding signature requests on their cases |
What's Excluded
Deposit amounts and all other financial figures are not included in the digest. This is a deliberate constraint of the negotiator role definition — negotiators do not have visibility of deposit values through this workflow.
Delivery Schedule
The digest runs on a scheduled cron job:
30 8 * * 1-5
- Time: 08:30 UTC
- Days: Monday through Friday
- Weekends: No digest is sent on Saturdays or Sundays
Privacy & Data Isolation
Each negotiator receives only their own data. The digest query is scoped per user — there is no cross-negotiator visibility. One negotiator cannot see another's queue through this report.
Related Entities
This workflow reads from the following data entities:
org_memberstenanciestenancy_tenantscheck_out_reportsnegotiation_threadstenant_deduction_notificationssignaturesusers