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FeaturesagentOS Direct DebitUpdated March 13, 2026

Collections Dashboard

Collections Dashboard

The Collections Dashboard (/dashboard/collections) gives administrators a centralised view of all Direct Debit collection attempts — their current status, BACS and settlement details, and key performance metrics.

Accessing the Dashboard

Navigate to /dashboard/collections in the admin interface.

Collection List

The main view displays a paginated list of all collection attempts across all mandates. Each row in the list shows the collection's current status, represented by a colour-coded badge:

StatusDescription
scheduledThe collection is scheduled but not yet submitted to BACS
submittedThe collection has been submitted to BACS and is in progress
collectedFunds have been successfully collected from the tenant
failedThe collection attempt was unsuccessful
clawbackThe collected funds were reversed by the tenant's bank

Filtering

The list can be filtered by:

  • Status — narrow results to a specific collection status (e.g. show only failed or clawback collections)
  • Mandate — view all collections associated with a specific mandate
  • Date range — filter by collection date window

Collection Detail View

Selecting any collection from the list opens the detail view, which displays:

  • Amount — the value of the collection in GBP
  • BACS Submission Date — the date the collection request was submitted to the BACS cycle
  • Settlement Date — the date funds were (or are expected to be) settled
  • Modulr Reference — the reference identifier assigned by Modulr for this collection
  • Clawback Details — if the collection has a clawback status, additional detail on the reversal is shown

Aggregate Stats

The top of the dashboard surfaces two summary metrics:

  • Success Rate — the percentage of collection attempts with a collected outcome, across all time
  • Total Collected This Month — the total GBP amount successfully collected in the current calendar month

Export to CSV

The currently filtered collection list can be exported to a CSV file using the Export button. The export reflects the active filters — use the filter controls first to scope the data before exporting.

This is useful for:

  • Reconciliation and accounting
  • Investigating failed or clawback collections
  • Sharing collection history with stakeholders